If your existing hosting account has cPanel and is active, our technicians may migrate the account for you. However, in order for us to assist you with the transfer, your account should meet the following requirements:
1. Your account with the old provider should be active for at least 3 days after the transfer assistance request submission. Otherwise, we may not be able to finish the transfer of the files on time.
2. Access details from the old hosting account should be provided to us for account validation purposes. We will need to check your account to ensure it will work on our servers with your current configuration.
3. SSH access will speed up the transfer process, thus, provide it if possible.
4. Your account should be compatible with our servers and the package you’ve chosen as well as abide by our hosting TOS.